Dominion Energy Ohio takes the safety of our customers and the communities we serve very seriously. The company has a few safety reminders:
With the winter heating season approaching, Dominion Energy recommends a professional heating system and gas appliance inspection each year for early detection of leaks, corrosion or other issues, that can lead to hazardous conditions in the home or office. A malfunctioning or poorly vented appliance can generate carbon monoxide, or CO, which is a colorless, odorless gas. Be safe by installing a battery-powered carbon monoxide detector in the hallway of your home near sleeping areas. While a CO detector is no substitute for annual inspections of heating systems, the alarm can alert you to the presence of CO.
If you ever smell natural gas in your home, here’s what you do:
• DO leave the premises immediately.
• DO call our emergency number 1-877-542-2630, from a safe distance.
• DO meet our truck so you can let our representative in to investigate.
• DO NOT remain in the building or attempt to investigate.
• DO NOT turn on or off any appliances, lights, phones, garage door openers, etc.
• Do NOT smoke, use lighters or matches, or operate vehicles, elevators or power equipment.
If none of your gas appliances are working properly, it could mean your natural gas service has been interrupted. Call us at 1-877-542-2630. The company is also reminding customers to call before you dig. State law mandates a call to 8-1-1 for every digging project, no matter how big or small. Installing a mailbox, putting in a fence, building a deck, or planting a tree, are all examples of digging projects that require a call to 8-1-1 before starting. Property owners and contractors should call 8-1-1 – to have underground utility lines marked – at least two business days, but no more than 10 business days, prior to any digging project. Making the call to 8-1-1 connects the general public and contractors to the Ohio Utilities Protection Service (OUPS), the local one-call center, which notifies the appropriate utility companies of their intent to dig. This service is free of charge. Visit www.call811.com or www.oups.org for more information about 811, and the call-before-you-dig process.
Finally, when you see Dominion Energy Ohio representatives working in your neighborhood, they always carry a photo identification badge with the company logo on it. If you have doubts about whether someone who claims to be a company representative actually works for us, please ask to see his or her badge. Likewise, if you get a telephone call, an email or other communication from someone who claims to be from Dominion Energy Ohio, and who asks for your account number or any other personal information, do not give it to him or her. We do not call customers, send email messages or come to their homes to get information about their accounts. Rest assured that Dominion Energy Ohio keeps your personal, financial and other information confidential.
For more information, visit www.DominionEnergy.com.